Skills Need to be Acquired When People are Usually Least Able to Take in New Information …

“Mastery in the emotional domain is especially difficult because skills need to be acquired when people are usually least able to take in new information and learn new habits of response—when they are upset. Coaching in these moments helps.

Anyone—an adult or fifth grader—needs some help being a self-observer when they’re so upset. Your heart is pounding,  your hands are sweaty, you’re jittery, and you’re trying to listen clearly while keeping your own self-control to get through it without screaming, blaming, or clamming up in defensiveness.’ Emotional Intelligence by Daniel Goleman

(Another great reason to host a Peacemaker Ministries’ conflict coaching and mediation training event at your church or ministry, eh?! 🙂 )